Guarantee and Commitment FAQs

What is covered by the TCS Product Guarantee?

The following Total Career Success products are covered:

  1. The Ultimate Job Search Resource, which includes the printed book, Job Search: The Total System, the companion Audio Series, Study Guide, Video Interviews and Organizer;
  2. Digital products, including downloaded materials (except résumés).

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What is not covered by the TCS Product Guarantee?

No refunds are available for individual copies of the book: Job Search: The Total System, A+ Résumés, consulting/coaching services, online Webinars or online subscriptions to The Ultimate Job Search Resource from TCS University. If you are not satisfied with any consulting/coaching services, you may cancel at any time and receive a refund only for the unused portion of those services.

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How does the TCS Product Guarantee work?

Simply complete and submit the Contact Us form from the website, and select the subject, “Guarantee.” We will contact you and provide further instructions based on your form submission. All physical products returned for a refund under this guarantee must be in their original, pristine condition and returned at the buyer's expense.

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Can you guarantee I’ll get a better job for better pay?

Only you can take responsibility for your results; no one can guarantee you a better job. That's because many factors — far beyond the job search skills we teach — affect hiring decisions. These factors include pre-employment background checks, psychological screenings and drug tests, to name a few.

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How will you continue to support my search to achieve my “better job?”

If you complete a subscription to TCS University Online for a minimum of four (4) months or purchase the print edition of The Ultimate Job Search Resource, we will provide any or all of the following services until you achieve your job at no additional charge:

  • Continued access to TCSU Webinars
  • Continued access to TCS University online
  • Web-based, group coaching calls.

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